I saw some old threads about the issue…and saw a YouTube video on it. Sent Fryette a message through contact us and then a follow up without a response.
I purchased second hand. Great looking condition with box. Worked fine for a few days. I had it on left room for 2-3 hours. Then I couldn’t get sound from it. Channel selection is not responsive. Went through all the trouble shooting I could. Amps and cabs all matched ohms.
Is this typical?
Do I always need to turn it off if a leave for a few hours?
I will check those on the list. I think the only ones I didnt do was jump the Fx and lines.
That list doesn’t have a header for…won’t switch channels.
And I was following the site/forum info to contact Fryette for authorization to return for service. MGot an email that I had sent to right place. They would contact me shortly. Waited week ( i think) But, no response. Sent follow up. (Nothing yet) Is that expected customer service from Fryette? I know I will pay for shipping and fixing. But, before I think about buying anything else from them…do I just get ignored and routed to forum for answers to just find out that I need to send it back to them. So, i would go back to submit a request…and then what? In my return request, I included all information.
Ya know? Just bummed. I wanted to buy gear that would be built like tank from a company that has great customer service,
I did not know you had already asked for an RMA. Do I understand correctly, you have an RMA number already?
I think it’s just been a particularly bad time with holidays, new year, then NAMM. Fryette is a tiny company considering the impact it has. But you are right, I think people would be will to accept the delays if communication was a little more transparent. I agree with you there, we can do better. I’m looking into it actually.
Correct. On the 16th. I received the auto response. “If you are requesting an RMA or replacement parts, your email has come to the correct place! We will reply shortly.”
I know it may take some time…or I have to jump in line. I just misinterpreted “shortly” and was unsure after a while if I may have missed a response. All information that the forum said I needed was in the request. - Appreciate the response.
I sent another follow up email. Should I give it more time? Month? Apologies, just wanted to get something started. I know it may take some time to look over and fix. A bit scared if it takes this long to get information to send it in…how long will the work take?
Followed the guidelines. And formatted all nice and pretty. Had all of the fields that were applicable. I was not requesting warranty work. I didn’t put a forum post url?..because, 99% sure a forum post will not fix it. I am just asking to send it back to have it gone through and worked on. I didn’t want to search around for an amp tech that may be able to start from scratch to figure it out. I guess I can plug it back in and see it it works again. Although, that will not make me feel warm and fuzzy inside if it did come back. I would just have to start the process all over again. Ya know? Just figured I would get it done right the first time.
I did get the initial auto response receipt of email. So, it made it through. And I figure if I may have missed a piece of information in the details, they would have hit me up on one of the follow up emails. - Thanks.
Cool. It looks like there was a post about wait times. Something that simple makes me feel better. Like sitting on hold, without some music…or noise going. I don’t know if I got disconnected, or if I am still on hold. You cats, take care. Will keep checking back in from time to time. …and thank you.
