Sad to say I’m experiencing issues with my PS100. I powered up my ZMACS and Power Station rig today to do some reamping and immediately noticed something was wrong.
When the unit is engaged, it barely passes any audio and what does come through is heavily distorted. It’s not just low output. It’s clearly not functioning properly. When I bypass it on the unit, everything sounds completely normal.
It was working perfectly on Friday. I powered it up again today (Tuesday) and that’s when the issue started. My setup hasn’t changed at all. Same amps, same Stream Deck MIDI patches, same cabling and routing. It has been totally solid until now, so I’m unsure what could have failed on the unit.
The PS100 is only about 6 weeks old and came directly from Fryette.
Has anyone experienced this before? What’s the best way to move forward with getting it resolved?
Can you post the serial number and if you can open the unit can you see if the internal fuses are blow. A photo filling the frame of the inside of the PS-100 would be useful too whilst you have it open (unplug any power cabling before opening the unit, and give it a few minutes to drain the filter caps before opening).
You could go through the NO SOUND checklist also are you using the top speaker out jack? Anything broken in your FX path? It’s a series loop so can cause this issue.
Thanks for the quick reply. We’ve gone through everything on the NO SOUND checklist.
We’ve tried a new IEC, new speaker cables, different cabinets, and confirmed the issue still occurs when the unit is activated. Same result each time.
Attached are photos of the inside of the unit along with a video demonstrating the issue. Let me know what you think or if there’s anything else I should check.
Quickest thing to do is send it here. Don’t even bother trying to troubleshoot it.
We can flip it back to you the same day it arrives.
We already have the info we need to create a service ticket. Write RMA # 13784 on the box.
Just one thing. Disconnect the amp entirely and plug your guitar cable directly into the FX return and play that into the cab. Let me know what happens or make a clip of it.
