I recently purchased a PS-100 from zZounds. After about an hour of playtime in Operate mode, I had a volume loss followed by a pop. Now I get no sound in Operate mode but everything is fine in Bypass. The internal fuse is blown. I have noticed several other posts here of people experiencing similar issues. What are the steps necessary to have y’all at Fryette send me some new tubes and fuses? I purchased the unit 12/20/2024. Any help is greatly appreciated. Thanks.
Hi Kris welcome to the community 
Yes, you are right. All you need to do is follow these instructions: How can I make a replacement part request? this is all done via email because it needs to be processed by someone at the factory.
Regards,
Dan
I also now have my 53 day old Fryette PS-100 from Zounds, no sound while in operating mode. No changes were made and it was fine for a month. What happened? And how can we resolve?
Hey Dylan and welcome to the community.
I’m really sorry to hear this, it does indeed sound like the same issue as above related to 6550s. Just to check when the unit is in BYPASS it works fine and then when in OPERATE, no matter what you do there is now sound?
If this is the case then please click this button and fill out the form: Parts Request
This gives us all the information we need to send you out replacement tubes. This is free including shipping in USA.
Please note we have two team members off sick so the order might ship on Friday, if not then early next week.
Regards
Thanks guys, cause it is a great product. Did the tunes burn out and blow the fuse?