Warranty Issue response for my PS-100

So I sent an email to Fryette yesterday enquiring about my warranty repair on my PS-100 (it’s been a couple of weeks) I was originally talking (emailing) with “Dave”, the email I received back yesterday is telling me I need to enquire here???

thanks
Nick

Hi Nick,

Sounds like the auto reply from the support email. I am assuming that you have sent in the PS-100 and are waiting for it to be returned and want an update in the repair process and expected return date?

@DavidPhelge is here too. I will monitor this thread and given him a poke if I don’t see a reply. Feel free to poke yourself too :slight_smile:

Dan, that is correct, yes.
Thanks
Nick

@DavidPhelge anything?

thanks
Nick

Hey Nick,

I have pinged him offline, just now. The USA is just waking up, so expect something today or tomorrow. Sorry this process has not been as transparent as it should have been. We are working on improving this.

Regards

Dan

Hi Nick,

It’s shipping out to you tomorrow. You will have received confirmation by email.

Thanks,

Dave

thanks for the update.
Nick

Just looking for a response to warranty part replacement for my PS 100. @support asked me if it was ok to send me tubes and a fuse. I replied yes but no further response. looking for confirmation and timing.

Hi Chris Welcome to the forum; thanks for coming over!

@Gil is handling this, but I Just wanted to say you are in the right place :slight_smile:

Regards,

Dan

Hello @Dan and @Gil - Any update?