Every time I send a parts request email to Support@fryette.com I get a response that says I don’t have privileges to post. See the attached photo.
I have tried to ask about this on my original forum post about issues with my ps-100 but received no response.
Thanks for posting this and making it a separate site thing; it really does make it easier to spot. With so much going on, it is easy to lose things like this.
This is a bug in the software we are using to run the forum. I am asking for support. I have added a note to the parts request FAQ to explain this email will arrive and to ignore it—for now!
Regards,
Dan
Hey Dan,
Since it’s been 2 weeks with no response to the parts request I sent, (I know it’s the holidays) I am curious if I can pick up a spare set of jj 6550 tubes to use until fryette can provide the replacement parts? Will the PS-100 need a rebias for the new tubes?
Hi GFB,
You mean pop into the shop to pick up a set? I’m going to pass this on to @Gil he will have more of a view of what’s going on at the shop than me.
He should get in touch via email with you.
Regards,
Dan
No I am picking up an amp from service in Nashville today. They have 6550 matched tubes on hand. Can I use any set?
@dan I’m having an issue where emails to support are not going through.
I tried to respond to an email conversation with @Gil from a few months back and I got the following error.
Delivery incomplete
There was a temporary problem delivering your message to incoming+01b4ace50b0c2b0ffe6dac6ca9e03a51@fryette.discoursemail.com. Gmail will retry for 45 more hours. You’ll be notified if the delivery fails permanently.
The response from the remote server was:
450 4.7.1 : Recipient address rejected: Internal error
I then emailed Sales@fryette.com and got the same error.
Finally I used the web form under the support page and submitted my inquiry that way.
Not sure if that went thru for the only thing I saw was a continue button after clicking on submit form.
Hi Sam,
So the issue is that the email address is no longer valid (technical reason: because we are now self hosting the website). You can use private messaging on the forum to start a new conversation with Gil. Or come to the site like you did and reply to a thread or start a new thread. Unfortunately replying to old emails will no longer work because the email domain names changed from fryette.discoursemail.com to forum.fryette.com.
