I recently sold my Fryette Deliverance One Twenty II+ (reluctantly) and it was unfortunately damaged in shipping. I am currently trying to work a Reverb Safe Shipping claim.
Is Fryette able to receive the amp, repair the damages, and ship it back? Ideally I’d like to get a quote so I can provide the estimated cost to Reverb to get the cost covered (they also adjust cost if the repair ends up being more, usually).
Thanks
Hi Ryan,
I think it depends very much on the level of damage. The shop would need to see it to estimate that. I know they are very busy too, things like of thing needs special attention. Could you post some photos? I can flag this and aim to get a reply from the shop.
The main issue they brought up was the headshell cracked in shipping. I’ve been asking for them to turn the amp on and see if it functions alright.
At best it could just be a new headshell.
Thanks Ryan,
I see what you mean. Yikes, it really got dropped.
I will probably speak with them on Tuesday. Please standby.
@dan here are some additional videos the buyer sent me. Seems like there’s excessive noise now with the power up, power down, and standby functions.
I can’t upload the other video for some reason:
https://drive.google.com/file/d/1VUYiT4JkwmMG5CG1CV0KjaDiMbvZYbtI/view?usp=drivesdk
Hey @dan, any updates?
Hey Ryan,
I was sick the last day or so, so I didn’t end up meeting. I’m trying to get things rolling again. It will be definitely this week!
Okay great, thanks for the update. I hope you’re feeling better!
Update from my end: Reverb safe shipping said they’d cover the cost of any repairs or replacement parts. We’re waiting to hear back from the buyer if they’re going to keep the amp or return it to me before the repairs are done.
Hi Ryan,
OK, I’ll post as soon as I have some news. Aiming for tomorrow.
Hey @dan, another update:
The buyer is opting to return the amp to me without getting repairs beforehand. In this case, I’d ideally like to ship the amp to you all for repairs and replacement parts, if that’s a viable option.
OK Ryan
sorry to hear that. So it goes to you and then you can send it to us if you want?
Ideally, yes if I can send it to you all and then it be repaired, that would be great. You all would be the best for it so if that’s an option, I would greatly appreciate it!
And thank you for the condolences, this is my first ever reverb return on something I’ve sold 
OK, I’m asking the team about this aiming to get you an RMA issued. Please standby.
Hey Ryan
Please follow theses steps we will get an RMA sent out to you. This will likely me next week.
https://forum.fryette.com/t/how-can-i-send-my-product-to-fryette-for-a-repair-rma-request/820/2
Bad news is that it’s going to be a replacement headshell. The good news: the rest will be just verifying that everything works OK and the tubes are in good condition. Likelihood of internal damage is probably low but not zero.
Thank you so much!
I expected that to be the case with the headshell at least. I’m not sure exactly with the electronics, but I don’t remember the amp when I had it making the noises that the buyer demonstrated in his videos.
Whatever needs done is completely fine. Reverb will pay for it anyway so I’d rather everything that needs addressed is addressed and not worry about what it’ll cost.
I sent the RMA request!
