PS-100 one of the 6550 tube is glowing so bright and very hot with a slight whistle. I just bought my unit last Januar 2025. Can I please get a replacement tube? Why is this happening?
Hello intothenaut and welcome to the community!
I’m really sorry about this. It could be:
- Re-biasing is needed or
- Tube failure.
Let me get some advice from the shop as what’s the fastest way to get you up and running again…
Our suspicion is that it’s the tubes, we have a 90 day warranty on tubes but will sort this out for you. Can you please complete this online form, it gives all the information we need to begin this process. You will not get a notification email from the form, but in a few days @Gil should get in touch with you when replace tubes and fuses have shipped.
Hi Michael
I think you might have replied by email, but the post has been updated after that. Come to the forum and have a look.
Thank you Dan. I filled out the form. Looking forward also to learning about Fryette products in this community.
Hi Michael,
To send you the correct replacement tubes, remove the PS-100 top cover and take a picture of the internals from about 12 inches away. There should be a number written on the tubes. We need this value to send optimum replacement. Sorry for the back and forth. We are in the middle of updating this process.
There is a lot of information here, and feel free to start a new post if you have any questions.
Regards
Hi @dan
Do you have every information you need to pursue my parts replacement?
Thanks
Hi Intothenaut,
Yes, thanks for coming back. We have all the information. I think there are just a few delays with Easter. I’m sure they will ship this week. Sorry for the delay in getting this out to you.
Kind regards,
Dan