PS-100 failure, Fryette not responding

[dan]

Hi @digijohnson

@digijohnson

I’d love to have a functional PS-100 since it was great while it worked, but I’m not loving the fact that both units I purchased failed so quickly

We want that too, and you are in the right place!

Short story: Your PS-100’s tubes have failed to get a free replacement sent out to you; follow these instructions and request a new set of tubes and fuses: How can I make a replacement part request?

Then, when they arrive, follow these steps to install the new fuses and tubes: How do I change the tubes and fuses in the Power Station

The longer answer is that a few tubes in a batch defeated our QA procedure and have failed in the field. We are replacing them as fast as we can when we hear from PS-100 owners like yourself. We are also working with the tube manufacturer so that these kinds of failures are caught by them in the factory.

@digijohnson

Tried calling every day this week, but nobody seems to be answering the phones, tried sending an e-mail via the webform, but after submitting the form it just went to a blank page, and I never got a confirmation of receipt.

If you did not get a confirmation email after sending an email into the webform, then I am afraid it did not complete. Yes, we need to update the website; we are working on it.

@digijohnson

and that customer service doesn’t seem to exist. Is this typical of Fryette Customer Support?

I think in this case the webform did not work and the phone is not always manned (depends on how busy Steve is). This is not your fault! We need to improve that.

I try and reply the same day here on the forum, and it is usually the same with Gil who tends to look after the email. I am actually away on holiday at the moment, so I am being a bit slower than normal.

Anyway, I hope the above steps solve your issue.

Regards,

Dan