I had my amp dropped off. I was trying to confirm you received it: RMA #13169

Amps & Cabs
1

I had my amp dropped off. I was trying to confirm you recieved it. I did have an RMA number: 13169

TY

Steve Lavalette

"Steve,

Thank you for your Return Merchandise Authorization request.

Please ship your unit on RMA # 13169 to the address below.

Please also be sure to write this RMA number conspicuously on the outside of the box.

Once we receive it you will receive a receipt confirmation and lead time estimate.

Our normal turnaround time is 7 to 10 business days upon arrival here.

Sometimes a repair may take longer than usual. We appreciate your patience.

1 Like
2

I’ve very concerned that I have been given to reply to my email, my phone call, and to my post here.

Can anyone please respond regarding my RMA#13169 ?

Thank you,

Steve Lavalette

3

Hi Steve,

When was the last time you spoke to someone at the shop, by any method? I am not included in those communications. When did you send in your amp?

Regards,

Dan

4

I emailed and received an RMA number. The amp was delivered a few weeks ago.

5

Hi,

Ok so you just want an update? Could you confirm the last time you were in contact with someone? we should be able to provide an estimate.

Regards

Dan

6

I emailed someone a few weeks ago.

Can we chat on the phone ?

7

I’m going to reply from my work email and send you a copy of the email I originally received from fryette. Thank you

8

Please reply all to this email

I’m attaching a screenshot of the RMA email I received. The amp was delivered two or three weeks ago I’d have to look up the exact date. It’s in a road case that says s h a n g k on the front of it

(attachments)

Screenshot_20241010-134059.png
Screenshot_20241010-134059.png1080×6450 605 KB

9

I still not received any update. Can someone please help with this ?

TY

10

Hi Dan,

I still haven’t received any more information about my repair. Can someone please let me know what’s going on?

TY

Steve Lavalette
914-359-9601

11

Hi Steve,

I think they are running with a few people down this weeks so, hopefully next week will be better.

Are you worried that it was not received? Or just wanting an expected repair date?

Regards

Dan

12

Yes I’ve received no confirmation that you guys have received my amplifier. If you guys let me know that you have it I’ll feel much relieved.

TY

13

Hi TY!

OK, I completely understand. I’m not in loop (not based at the shop). Did you use a shipping agent like FedEx or did you drop it off yourself? Did you speak to anyone in person? Did you just leave it outside the front door? Sorry if this sounds repetitive.

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IMG_007571.HEIC
IMG_007571.HEIC3024×4032 2.31 MB

15

IMG_007572.HEIC
IMG_007572.HEIC3024×4032 1.78 MB

16

I had it dropped off. I’m not sure what time the left it.

17

Please standby, they have been trying to contact you but the email address on file is bouncing. I have shared with them your gmail you use on the forum. They will contact you via that.

If you don’t hear something in a week, post here again.

18

Dan,

Here is my email:

Stephen@astacioplumbing.com
and

Shangk13@gmail.com

I have been waiting nearly a month just to find out if you have my amp.

I really need and update as to whether or not you have it. I am in no great rush for the repair.
Please just let me know you have my unit.

My cell: 914-359-9601

Thank you

Steve Lavalette

19

Like I said, they have been trying to contact you, the first email address was not accepting email. I only gave them your gmail 4 days ago after making the connection myself. Next step is they will contact you for a payment.

Regards

Dan

PS. I would recommend not posting your email address online, it invites spam bots. :robot: