How do I get support for brand new purchase? Power cable is loose and does not work as prior poster pointed out. On top of that, I am getting zero sound. I have checked everything listed on posts and manual. My biggest fear is that while trying to get this to work, I may have possibly done damage to amp. Plugged into amp in. If power supply comes loose and loses power with amp still on, is the reactive load part still enabled and protecting amp?
I replied on the other thread @bgh . Sorry again you are encountering this.
We’re looking into the connector now.
As far as protecting your amp, no problem.
You can verify that by the fact that you can use the PL-IR without power per the manual on page 9, example #2.
The internal power supply converter has a safety feature that shuts it down if there is a voltage surge or multiple shutdowns. If you leave the supply disconnected for a while (usually 10 minutes), it will come back up on next power up.
Thank you for response. So let me verify this again.
Load protection is active on all inputs regardless of whether power is connected to PLIR. For headphones to work, power must be on.
When you say look to example 2, it is confusing because this is not the setup I am running.
Yes, your amp will always see the load no matter if the power is on or off. The Amp In jack has a physical connection to the reactive load circuit.
Here is example 2
Dave is just pointing out which features work without power.
For your setup to work it will need power. But even without power your amp always sees the load.
Hope that clears it up!