I should specify…silent mode into the DAW with IR cabs for recording.
Hi Lucidsoul,
Yes they check every input and output.
The goal of the debug steps I was doing with you was to avoid sending in a unit that did not need a repair.
With respect, I followed your debug steps to the letter, no solution was reached and you stopped responding to emails.
I understand the inputs and outputs have been checked. Did you try to record into a DAW in silent mode with an amplifier and a guitar?
Hey Lucid,
I see I didn’t respond to you on how to make a connection from the PS-2A balanced line out to your mic pre – apologies for that! It required an XLR cable between the two units.
When you get the unit back, write to me here and we can continue to walk through the steps if you continue to have problems.
Dave will have to comment on the specific testing. But I think they put in a sine wave signal and check it is emitted by all outputs at the expected level. This ensures that it meets or exceeds the factory specification. If it passes this test, it can 100% be used for silent recording into a DAW. I suspect there is something wrong with your setup, external to the PS-2A. Let’s work on that together when the unit arrives.
Regards,
It would be very time consuming and tedious to document in detail the QC procedure for our products, and as well, would do very little to enhance your understanding of the issue you are experiencing. Our QC is quite sophisticated and goes well above and beyond what normally passes for QC these days.
I can also tell you that a very large percentage of units we receive for servicing are classified as as PNO, meaning problem not observed. This usually means user error.
We here at the company headquarters, as well as our associates and partners who do videos and demo videos for us use these products extensively using every interface and DAW available. It’s what we do and how we know what we do works. As a result, it is probably why you purchased the product.
Our team has been making an honest and diligent effort to help you resolve your issue, and I get that it is frustrating. But now we know for sure the PS-2 you were using works flawlessly and that you now must seriously focus on whatever it is in your setup that is the real culprit.
We’ll be happy to continue to assist, but you really do need to accept that the problem is not with the Power Station itself.
Dave
I appreciate that your QC procedure is extensive and I fully trust that. I was not asking you to give me the whole procedure. I know you guys dont screw around and that this is the best attenuating product on the market which is why I was so excited to own one.
Yes I watched every single youtube video Fryette made multiple times to understand exactly what was going on and that is why I purchased it that is correct.
I don’t doubt that you’ve found no problems. The only thing that was clear to me is that the issue I was having only existed when I was using the unit in silent mode recording and monitoring through the cab IR in Logic.
Again my only question of interest is…since you got the unit back from me, have you tried to record a guitar, with a guitar amp power section going through the PS-2A in silent mode into a DAW?
Thank you again for your time Dave.
I appreciate you and Fryette
Geoff
Hi Geoff,
The Power Station is designed specifically for your proposed use case. That part of the design process was vetted out in R&D long ago and proven to be a valid application. I guess I’m trying to impress upon you that the use case you describe would only be possible if the QC procedure we currently apply in production is 100% successful.
So, the answer to your specific question is no. We don’t do specific application tests in QC for the same reason that Marshall does set up each freshly produced full stack in a stadium just to make sure it works correctly in that application.
The part of QC specific to the operation of the Line Out, which, by the way is passive and does not require the PS to be powered up, verifies that the output level for a given amplifier input is as specified. There isn’t anything that would cause that not to be the case in your rig other than a defective hook up cable or improper gain staging between your interface and DAW.
Cheers,
Dave